West River Health Services

Clinic Receptionist - New England

New England, ND
Part Time
West River Health Services
Entry Level
Position Summary:
Completes thorough registration to allow for proper billing for medical services.  Also communicates effectively through phone and face to face contact with patients and visitors of the medical facility.

​​​​​​​Description: Supplemental/ One day per week (Varies):
  •  Answers phone in a prompt, courteous, professional manner.  Presents oneself in a professional manner, knowing the receptionist is the first impression of the organization.  Focuses on quality customer service.
  • Recognizes criteria for ambulatory visits and accepts appropriate patients and schedules accordingly.  Demonstrates flexibility to priorities as patient's needs change.
  • Able to assess needs per phone conversation with appropriate referral and/or appointment scheduled.
  • Works with the patients to insure the patient information sheet is complete and that necessary authorization signatures are obtained. 
  • Maintains demographic and insurance information for new patients and/or patients with updated information.
  • Recognizes and performs duties which need to be performed, although not directly assigned.
  • Performs money management duties including co-pay collections, petty cash and deposit process.  Coordinates with Patient Financial Services.
  • Checks patients out after appointment  Schedule follow-up appointments.  Tallies the patient route ticket and collection of patient day amounts.  Makes sure all diagnosis is legible on the route ticket.
  • Opens, closes and maintains the satellite clinic office in accordance with office policy.  Makes appropriate preparations for the next days schedule.
  • Routes mail, faxes and dictation to the appropriate provider and/or staff member. Responsible for mailing letters/packages and picking up mail.
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